Reference

Your privacy terms at bettilt

Our Privacy Policy explains how we collect, use, store and protect the personal details linked to your account, wallet activity and device access.

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bettilt Your privacy terms at bettilt
PRIVACY HELP

Reach us about your privacy choices

Privacy requests should be simple to raise and easy to trace. Use the contact route that matches your issue, include the email or mobile number linked to your account, and avoid sending screenshots with full card or bank details. We may ask follow-up questions to confirm that the request comes from you.

Team online

Privacy email

Write to [email protected] for access, correction, deletion or cookie-related requests. Share your account email, a short request summary and any relevant transaction reference so our team can locate the right records.

Live chat handover

If you contact chat, ask for a privacy handover. The chat team can record your request, confirm basic account ownership and route the case to the privacy team without discussing sensitive records in open chat.

Account inbox

You can use your account inbox for follow-up replies when we need more detail. This keeps privacy messages connected to your profile and reduces the risk of sending personal details to the wrong place.

ACCOUNT PRIVACY

How we protect your account records

We treat privacy as part of account operation, not a separate add-on. The same controls that protect wallet access also shape how personal records are stored, checked and removed.

Collection purpose

We collect account details for registration, identity checks, wallet handling, fraud control, service messages and legal duties. We avoid asking for extra personal records unless they are needed for a specific account or payment matter.

Payment privacy

UPI, Paytm, PhonePe and Google Pay activity may create transaction IDs, timestamps, amounts and status records. We use those records to reconcile your wallet, investigate failed payments and answer privacy requests tied to money movement.

Cookie controls

Cookies help keep you signed in, remember basic preferences and detect unusual account access. Where optional cookies are used, you can manage them through browser settings and ask us what categories relate to your account.

Security checks

Before we release, correct or delete personal records, we may verify your identity through account email, mobile confirmation, payment reference or recent login pattern. These checks reduce the chance of an unauthorised privacy request.

Retention periods

We keep personal records only as long as needed for account operation, payment reconciliation, dispute handling, fraud prevention and legal duties. When retention is no longer required, records are deleted, anonymised or isolated from active tools.

Change requests

You can ask us to correct wrong contact details, update privacy preferences or explain what account records we hold. Some records cannot be changed where payment, security or legal checks require an accurate history.

Privacy questions before you join

These answers explain how privacy choices work when you create or manage an account. They cover the personal details we collect, the reasons we use them, how payment records are handled and how you can contact us. If your question is account-specific, we will verify ownership before replying.

We may collect your name, email, mobile number, login records, device signals, payment references, account messages and verification records where needed. We use these details to run your account, protect access and meet legal duties.

Payment records help us match wallet activity, trace failed transactions, resolve disputes and respond to privacy requests. These records usually include a payment reference, amount, time, status and account link rather than full banking credentials.

Yes. Send a request to [email protected] from your registered email or through your account inbox. We may confirm your identity first, then share the records we can lawfully provide in a clear format.

You can ask us to correct contact details or other inaccurate personal records. Some payment and security records must stay unchanged because they reflect completed activity, but we can add clarification where appropriate.

Cookies support login sessions, account preferences, basic analytics and fraud checks. You can manage many cookie choices in your browser, though blocking essential cookies may affect account access or wallet security checks.

Access is limited to team members and service providers who need records for account operation, payment handling, security checks, support responses or legal duties. We do not sell your personal details to outside advertisers.

Email [email protected] with your account email and deletion request. We will review what can be removed, what must be retained for payment, dispute or legal reasons, and what can be anonymised.